How-to: Start and End a Livestream

Learn the basics of starting and ending a Livestream.

When you Livestream, you’ll be able to connect directly with your supporters and create opportunities for them to connect with one another.

If you need support, click on the Need Livestreaming Help? button for further instructions or to speak to a live support expert.

Before You Begin

  • Hosts and presenters must join the livestream on a desktop or laptop. You won't be able to host or present on a mobile or tablet device.
  • We encourage all hosts, presenters, and attendees to access and view the event using Chrome
  • Internet Explorer does not support Livestreaming, and some users are unable to hear or be heard when using Safari.

Start my Livestream

There are three steps to starting a Livestream.

  1. Start stream mode
  2. Enter Greenroom
  3. Go Live

Read more about each step below. 

1. Start Stream Mode

When you select Start stream mode, the appearance of your fundraising page will change from standard mode to Livestream mode. Starting stream mode 30-60 minutes before your event and leaving a welcome message for your audience lets audience members know they are at the right place and that your Livestream is about to start. The audience will not be able to see or hear you.
How to Notify Your Virtual Audience Before Starting a Livestream

2. Enter Greenroom

When you select Enter Greenroom, you’ll be able to check your audio and video settings before going on stage. The individual who starts the Livestream will show as ‘onstage,’ but audience members will not hear or see them until step 3 has been completed. This person can also hear and interact with the other backstage presenters. 

3. Go Live

Selecting Go Live starts the Livestream. After a few seconds, your audience members will see and hear whoever is onstage.

End my Livestream

1. End Session

The End Session button will end the Livestream event on your Experience Page but will not remove the Livestream window.

When you select End Session, you will see this popup.

You can choose one of three options for how your page will look when your Livestream has ended:

Display custom text

  • Choosing Display Custom Text will allow you to leave a message for your donors.

Select On-demand Replay

  • Choosing Select On-Demand Replay will make a replay of your event available on your fundraising page.

Remove the Livestream window

  • If you would like to return your Experience Page to its original look without the Livestream window, select End Stream Mode.

2. Leave Greenroom

The Leave Greenroom button removes you from the event. You will no longer be onstage or backstage. If a presenter accidentally selects the Leave Greenroom button, they can select the Enter Greenroom button again to rejoin the event.

If you want to remove everyone from the stage, select the Move button and then Move all backstage.

What if I need more help?

If you need support, click on Need livestreaming help? in the Livestream Studio for further instructions or to speak to a live support expert.

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