How-to: Update Credit Card Information for Auction Bids

Edit a bidder's saved payment information anytime to streamline the bidding process.

RallyUp collects and saves each Auction bidder's credit card information when they submit their first bid, making it easy to re-bid or submit new bids. At the end of the Experience, the winner will automatically be charged for their winning bid using the payment information on file.

However, sometimes a bidder’s credit card information needs to be updated. Regardless of whether a bidder’s card was expired or deactivated, RallyUp makes it easy for bidders and organizers to update their payment information before an Auction has ended. 

Before You Begin

Experience Organizers

  1. Select Experiences from the left menu.
  2. If you have chosen a list view, click on the Experience title. If you have chosen a grid view, click on the Experience image.
  3. Select View Auction Bids.
  4. Select the Bidders tab in the top right corner.
  5. Find the bidder you’re looking for and hover over their name. 
  6. Click on the three-dot menu on the right and select Edit Payment Information:

  1. When the following pop-up appears, select Edit:

  1. Add the new payment information, then select SAVE.

Good To Know

  • Auctions are available with Unlimited and Custom pricing: Understand: RallyUp Pricing Options.
  • When a bidder’s payment information is updated, the system will automatically apply the new payment method to all items they’ve bid on. This means the bidder won’t have to go back and repeat this process if they’ve bid on multiple items.

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